ACCOMMODATION REGULATIONS AND TERMS AND CONDITIONS
I. INTRODUCTORY PROVISIONS AND DEFINITION OF TERMS
1.These ACCOMMODATION REGULATIONS OF THE WELLNESS HOTEL PATINCE**** (hereinafter referred to as the “Accommodation Regulations“) have been prepared by Wellness Invest, a. s. with its registered office at Malý trh 2/A, Bratislava, Postcode: 811 08 , ID No.: 47 240 008, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, File No.: 5607/B, No.: 47 240 008, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, File No. 035/ 7908 500, email: wellnesspatince@wellnesspatince.sk (hereinafter referred to as the “Operator“), which is the operator of the Hotel and provides temporary accommodation in the Hotel.
2. For the purposes of these Accommodation Regulations, the following capitalised terms used to express the text of the Accommodation Regulations shall have the following meanings:
2.1 “Operator’s bank account” means the Operator’s bank account held with the bank Slovenská sporiteľňa, a.s., bank account number (in IBAN format): SK833 09000000000000519202054777.
2.2 “Accommodation Price List” means the Accommodation Price List prepared by the Operator, which determines the prices for accommodation in the Hotel and related services provided by the Operator in the Hotel. The Accommodation Price List determines part of the content of the Contract.
2.3 “Accommodation Period” means the period agreed in the Contract, or the period resulting from the purpose of accommodation in the Hotel stated in the Contract, during which the Customer has the right to the provision of temporary accommodation in the Hotel and services related thereto. The Accommodation Period shall commence at 3.00 p.m. on the first day of the Accommodation Period in the months of September to June and at 4.00 p.m. on the first day of the Accommodation Period in the months of July and August and shall end at 11.00 a.m. on the last day of the Accommodation Period.
2.4 “Hotel” means the accommodation facility called WELLNESS HOTEL PATINCE**** with the address Patince 431, postcode: 946 39.
2.5 “Hotel Room” means an accommodation space in the Hotel for the accommodation of Guests.
2.6 “Guest” means the natural person identified in the Contract who has the right under the Contract to be accommodated at the Hotel during the Accommodation Period (the “Guest”).
2.7 “Customer” means a natural or legal person who has concluded or is interested in concluding a Contract with the Operator.
2.8 “Civil Code” means Act No. 40/1964 Coll., the Civil Code, as amended.
2.9 “Contract” means the accommodation contract concluded between the Customer in the legal capacity of the Customer on the one hand and the Operator in the legal capacity of the accommodation provider on the other hand pursuant to § 754 et seq. Civil Code, which gives rise to the right of the Customer to have the Operator provide him/her with temporary accommodation in the Hotel for the Accommodation Period and services related thereto, and the obligation to pay the Operator the price for the accommodation and services related thereto in the amount, within the time limits and according to the other terms and conditions agreed in the Contract or determined in accordance with the Accommodation Regulations and the Accommodation Price List. The Contract may be concluded by the Customer with the Operator as a separate written accommodation contract or on the basis of a confirmed written order given by the Customer and received by the Operator or at the reception desk of the Hotel.
II. Subject of the Accommodation Regulations
1. These Accommodation Regulations regulate certain conditions of providing temporary accommodation in the Hotel, in particular the rights and obligations of the Operator, the Customer and the Guest related to the provision of temporary accommodation in the Hotel, and thus determines part of the content of the Contract concluded between the Operator and the Customer.
2. Any deviating arrangements in the Contract shall take precedence over the wording of the Accommodation Regulations.
III. Provision of accommodation in the Hotel
1. The Operator shall provide accommodation in the Hotel only to a Guest (i.e. a natural person who, according to the Contract, has the right to be accommodated in the Hotel during the Accommodation Period agreed in the Contract) who, before the commencement of accommodation in the Hotel, duly registers for accommodation in the Hotel at the reception of the Hotel.
2. When checking in at the Hotel prior to the commencement of the provision of accommodation at the Hotel and at any time during the provision of accommodation at the Hotel, the Guest is obliged to allow the Operator, an authorised employee of the Hotel reception or other authorised employee of the Operator to verify the identity of the Guest, and for this purpose the Guest is obliged to present his/her valid identity document.
3. A guest who is a foreigner (not a citizen of the Slovak Republic), when registering for accommodation in the Hotel, before the commencement of the provision of accommodation in the Hotel, is further obliged to fill in the official form on reporting the stay of a foreigner provided for by a special law and to provide truthfully and completely all the required data.
4. Upon registration for accommodation in the Hotel, the Operator shall issue the Guest with a hotel (accommodation) card, in which the name of the Hotel, the name and surname of the Guest, the number of the Hotel room reserved for the Guest’s accommodation in the Hotel and the date of expiry of the Accommodation Period, when the Guest’s right to accommodation in the Hotel expires according to the Contract, as well as the access key (chip bracelet) to the Hotel room reserved for the Guest’s accommodation shall be indicated.
5. The Operator is obliged to provide the Guest with accommodation in the Hotel in the scope, quality and with the characteristics agreed under the Contract. In exceptional cases, the Operator shall have the right, at its own discretion, to provide the Guest with accommodation in the Hotel other than the agreed accommodation or to reserve for the Guest’s accommodation a Hotel room other than the specifically agreed Hotel room, but always in a range, quality and with characteristics comparable to or better than the accommodation or the specific Hotel room agreed under the Contract. If accommodation in a single or double Hotel Room is agreed under the Contract, the Operator shall have the right, at its sole discretion, to reserve a multi-bed Hotel Room or a Hotel Room that is a suite for the Guest’s accommodation.
6. At the commencement of accommodation in the Hotel, the Customer shall have the right to have the Operator accommodate the Guest in the accommodation or in a specific Hotel Room agreed under the Contract at the time of booking from 15.00 hours to 24.00 hours of the first day of the Accommodation Period agreed under the Contract. At this Booking Time, the Operator shall be obliged to book the Accommodation or the specific Hotel Room agreed under the Contract for the Customer, unless a longer Booking Time is agreed at a later date. Upon the expiration of the Booking Time pursuant to the preceding sentence, the Operator’s obligation to reserve the accommodation or the specific Hotel Room agreed under the Contract for the Customer shall cease and the Operator shall have the right to dispose of such accommodation or the specific Hotel Room in another manner.
7. Upon termination of the right to accommodation in the Hotel, the Guest is obliged to vacate the Hotel room, which was reserved for him for accommodation in the Hotel, i.e. to remove from such Hotel room all items brought by the Guest and to hand over the access key (chip bracelet) assigned to the Hotel room to the authorized employee of the Hotel reception:
7.1 no later than 12.00 noon on the last day of the Accommodation Period, if the right to accommodation in the Hotel expires upon expiry of the Accommodation Period,
7.2 immediately upon termination of the right to accommodation in the Hotel, if the right to accommodation in the Hotel terminates for any other reason.
8. After the conclusion of the Contract and also after the commencement of accommodation in the Hotel, the Operator and the Customer may agree on an extension of the Accommodation Period; in such case, the Operator has the right to provide the Guest with accommodation in a different Hotel Room after the expiry of the originally agreed Accommodation Period than the Hotel Room reserved for the Guest at the commencement of accommodation in the Hotel, which the Guest is obliged to vacate no later than 12.00 hours of the last day of the originally agreed Accommodation Period, unless the Operator instructs a later time for its release.
IV. Price for accommodation in the Hotel and related services and other payments
1. For accommodation in the Hotel and services related thereto, the Customer is obliged to pay to the Operator the price determined according to the Price List of Accommodation valid at the time of conclusion of the Contract.
2. The Customer is obliged to pay the price for the accommodation in the Hotel and the services connected with it no later than at the end of the accommodation in the Hotel.
3. Prior to the conclusion of the Contract or at any time thereafter and prior to the commencement of the provision of accommodation in the Hotel, the Operator shall have the right to require the Customer to pay an advance payment of the price for accommodation in the Hotel and related services in the amount of between 50% (fifty percent) and 100% (one hundred percent) of the total price for accommodation in the Hotel and related services for the Accommodation Period under the Contract (hereinafter referred to as the “Advance Payment“). The Customer shall pay the Advance Payment on the first day after the Operator has requested the Customer to pay the Advance Payment, but no later than before the commencement of the provision of accommodation at the Hotel. If the Customer fails to pay the Advance in due and timely manner, the Operator shall have the right to withdraw from the Contract or refuse to provide accommodation in the Hotel until such time as the Advance has been paid.
4. If the Operator, in accordance with these Accommodation Regulations, at its own discretion, provides the Guest with accommodation in the Hotel other than the agreed accommodation or reserves for the Guest’s accommodation other than the specifically agreed Hotel room, in the scope, quality and with features that are better than the accommodation or Hotel room agreed in the Contract, the Operator may only demand for the provided accommodation in the Hotel and the services related thereto the price agreed in the Contract for the originally agreed accommodation or Hotel room, and may not claim an increase thereof.
5. If the Guest registers for accommodation in the Hotel after the first day of the Accommodation Period agreed under the Contract or does not register for accommodation in the Hotel at all, the Customer’s obligation to pay the price for accommodation in the Hotel and for the services related thereto for the entire Use Period agreed under the Contract shall not be affected thereby and shall continue unchanged in scope and amount.
6. If, upon termination of the right to accommodation in the Hotel due to the expiration of the Accommodation Period, the Guest agrees with the Operator (an authorized employee of the Hotel reception) on an extension of time for fulfilling the Guest’s obligation to vacate the Hotel room (up to 6 p.m. on the last day of the Accommodation Period), the Operator has the right to the Extension of Stay Fee:
6.1 in the amount of 20.00 € (in words twenty euros) per Hotel Room, if an extension of time for fulfilling the obligation to vacate the Hotel Room by 3.00 p.m. on the last day of the Accommodation Period (if the situation allows it) has been agreed,
6.2 in the amount of the standard accommodation price for the Hotel Room, if an extension of time has been agreed for the fulfilment of the obligation to vacate the Hotel Room by 6.00 p.m. on the last day of the Accommodation Period (if the situation permits).
7. If the Guest does not return the access key (chip bracelet) assigned to the Hotel room to the Operator upon termination of the right to accommodation in the Hotel for any reason, the Operator has the right to demand payment of a fee of 33,00 € (in words, thirty-three euros).
8. If, upon termination of the right to accommodation in the Hotel due to the expiry of the Accommodation Period, the Guest breaches his/her obligation to vacate the Hotel Room within the stipulated time or within an extended time, the Operator shall have the right to require the Customer to pay the Operator the price for accommodation in the Hotel Room not vacated on time for the next night in the amount according to the Accommodation Price List valid at the time of the breach of this obligation by the Guest; the Guest’s obligation to vacate the Hotel Room shall not be affected and the Accommodation Period agreed under the Contract shall not be extended thereby.
9. If the Guest vacates the Hotel room before the expiry of the Accommodation Period, his/her right to accommodation in the Hotel is terminated. However, even in such a case, the Customer shall be obliged to pay the Operator the price for the accommodation in the Hotel and the services related thereto for the entire Accommodation Period agreed under the Contract.
10. The Customer has the right to cancel the ordered service at any time. As a lump-sum compensation, the Operator is entitled to compensation in the form of a cancellation fee. The cancellation fee is determined by a percentage of the price of the stay depending on the time between the moment of cancellation and the scheduled start of the stay. Unless otherwise specified, cancellation fees are as follows:
- in case of cancellation of a confirmed reservation up to 7 days prior to arrival, no cancellation fees are payable,
- in case of cancellation 7-3 days (incl.) before arrival, 60% of the total price of the stay must be paid,
- in case of cancellation 2-1 day (incl.) before arrival, 90% of the total price of the stay must be paid,
- in case of cancellation on the day of arrival or during the stay, the cancellation fee is 100% of the total price of the stay.
12. The Customer shall pay the price for accommodation in the Hotel and services related thereto and all other payments and fees under the Contract (and thus also these Accommodation Regulations and the Price List, which determine part of the content of the Contract) to the Operator’s bank account or in cash or by credit card at the Hotel’s reception.
13. When ordering accommodation in the Hotel (and related services) through the online reservation system of the Hotel at www.wellnesspatince.sk, the Hotel reserves the right to change the price, which will be notified to the Customer in advance.
14. The Customer acknowledges that the right to withdraw from a distance contract without giving a reason does not apply to the following services: the provision of accommodation services for purposes other than housing, the provision of catering services or the provision of services related to leisure activities, provided that these services are to be provided at the agreed time or within the agreed time limit. In the above cases (where the seller has confirmed the order for the accommodation, catering and other services mentioned above for a specific date), the customer may not withdraw from the contract. Cancellation of the service order in these cases is only possible under the conditions specified in these Accommodation Regulations.
15. In the case of provision of other services (not mentioned in point 14.) on the basis of a contract concluded at a distance, the Customer, by giving consent to the commencement of the provision of the service before the expiry of the withdrawal period (Act No.102/2014 Coll.), loses the right to withdraw from the contract after the full provision of the service. If the situation arises that the provision of such service starts before the expiry of the withdrawal period (Act No. 102/2014 Coll.), by accepting this document the Customer gives his/her express consent to the commencement of the provision of the service before the expiry of the withdrawal period and declares that he/she has been duly instructed to this effect.
V. Other rights and obligations
1. The Guest is obliged to use the hotel room reserved for the Guest’s accommodation in the Hotel and the services connected with the accommodation and the common areas of the Hotel properly, honestly and in accordance with good manners. The Guest may not make any changes, move equipment, carry out repairs and any interference with the electrical network or other installations in the Hotel room or in other areas of the Hotel without the consent of the Operator.
2. The Guest may not enter the Hotel premises which are marked with a no-entry sign or are marked as premises intended for the Hotel staff or used for the operation and maintenance of the Hotel.
3.Upon commencement of accommodation in the Hotel, the Guest is obliged to check with due diligence the condition of the handed over Hotel room reserved for him/her for accommodation in the Hotel and the condition and functionality of its equipment and to notify the authorized Hotel receptionist of any defects, deficiencies or malfunctions.
4. The Guest shall not use any electrical appliances or devices and gas equipment or appliances brought by him/her in the Hotel Room or in any other premises of the Hotel. This restriction does not apply to the use of electrical appliances installed in the Hotel Room, portable electrical devices used for the Guest’s personal hygiene (shaver, hair dryer, etc.) and mobile phones, laptops, tablets and their chargers (power sources of electricity).
5. Ball games and other sports games and activities may be played and developed by the Guest only in the designated areas of the Hotel or places in the Hotel premises designated for this purpose and all so as not to disturb the peace and quiet of other Guests staying in the Hotel and to endanger their health and life.
6. Use of the Hotel is only permitted to persons who are free from infectious diseases. The Hotel has the right to refuse to accommodate a Guest with a communicable disease, parasitic infection or any other disease that could pose a health risk to the Hotel’s employees, the Operator or other customers of the Hotel.
7. The guest is strictly forbidden to use the services of the wellness center (swimming pools, saunas) in the hotel under the influence of alcohol and psychotropic substances. A guest who suffers from cardiovascular diseases or has any medical or other illness, as a result of which staying in the pool or sauna may worsen his/her health condition or endanger his/her life, may use the services of the wellness centre in the Hotel only at his/her own risk and responsibility. When using the wellness centre in the Hotel, the Guest is obliged to observe and follow the operating rules of the wellness centre.
8. The Guest is not allowed to bring sports equipment and other items for the storage of which there is a special room in the Hotel to the Hotel room or to the common areas of the Hotel.
9. Any damage or defacement of the Hotel room, the Hotel premises or their equipment caused by the Guest shall be immediately reported by the Guest to the Hotel receptionist.
10. The Guest is obliged to observe the smoking ban in the Hotel room and in all areas of the Hotel and the ban on consumption of alcoholic and non-alcoholic beverages not purchased on the premises of the Hotel. The smoking ban also applies to so-called electronic cigarettes and other similar products that are used by smoking, even if they do not contain tobacco. Smoking is only permitted in designated areas within the Hotel premises (balconies, terrace and entrances to the Hotel). The cleaning and disinfection fee is € 50.
11. Children under the age of six (6) years may only be on the Hotel premises when accompanied by an adult and may not be left on the Hotel premises or in a Hotel room without adult supervision.
12. From 22.00 to 06.00 hours, the Guest is obliged to observe the night quiet and not to disturb other Guests staying in the Hotel by his/her behaviour. Social events lasting after 22.00 hours may be organized in the Hotel only with the prior consent of the Operator and according to the conditions and in the premises of the Hotel agreed with the Operator.
13. Before leaving the Hotel Room, the Guest in the Hotel Room is obliged in particular to turn off the taps, turn off the lights, turn off the air conditioning and all other appliances, close the doors and windows and check that the entrance door of the Hotel Room has been properly locked when leaving the Hotel Room.
14. During the stay in the Hotel, the Guest can receive visitors in the Hotel’s common rooms (restaurant, lobby bar, bowling bar). Receiving visitors in the Hotel room is only possible with the prior consent of the Operator or an authorized employee of the Hotel reception and after verification of the identity of the natural person making the visit. If the visit to the Hotel Room lasts an unusually long period of time, generally longer than two (2) hours, the Operator shall have the right to require payment of the price for the Hotel Room and related services from the individual making the visit.
15. Arrival by means of transport and arrival on foot to the Hotel premises is allowed only on the access roads designated for this purpose. Parking and parking of means of transport in the Hotel premises is permitted only in designated places. There is a car park on the Hotel premises, which is also intended for parking vehicles of Guests and visitors of the wellness centre in the Hotel. This parking is free of charge. Only motor vehicles of disabled Guests, motor vehicles of the Hotel staff and motor vehicles with a permit to enter the VIP parking lot of the Hotel may park in the VIP parking lot of the Hotel. All car parks in the Hotel premises are unguarded, the price of accommodation does not include the guarding of the Guest’s motor vehicle parked in the parking or any other areas of the Hotel, or any other means of its protection and the Operator is therefore not liable for any damage to motor vehicles parked in the Hotel car parks.
16. At the request of the Operator or the Hotel receptionist, the Guest is obliged to provide information whether he/she parks a motor vehicle in the parking lot of the Hotel and, if applicable, the identification data of the motor vehicle.
17. The Guest is allowed to bring animals to the Hotel premises and to the Hotel room only with the prior consent of the Operator or only if it is agreed in the Contract.
18. The Operator is obliged to hand over the premises in the Hotel or the Hotel room reserved to the Guest for accommodation to the Guest in a condition suitable for proper use and to ensure the undisturbed exercise of the Guest’s rights connected with accommodation in the Hotel.
19.During the provision of accommodation in the Hotel, the authorized employees of the Operator are entitled to enter the Hotel room in connection with the performance of their work tasks in the Hotel (e.g. hotel housekeeper, maintenance worker, head of operations, hotel director), as well as in the event that it is necessary to remove the fault or provide medical assistance, or in the event of suspected violations of the Accommodation Regulations or serious threat to the property of the Hotel or other customers or threat to the life or health of persons.
20. Neither the Operator nor the staff of the Hotel shall disclose information about Guests staying at the Hotel to other persons, unless they are obliged to do so under the provisions of generally binding legal regulations or the Guest has given prior consent or instruction to do so.
VI. Common and final provisions
1. The provisions of Sections 433 and 436 of the Civil Code shall apply to the liability of the Operator for items brought into the accommodation premises of the Hotel by or for the Guest.
2. The Operator may withdraw from the Contract before the expiry of the agreed Accommodation Period if the Guest in the Hotel, despite a warning, grossly violates good manners or otherwise grossly violates his obligations under the Contract or the Accommodation Regulations.
3. Mutual legal relations of the Operator, the Customer and the Guest arising from the Contract or in connection with the provision of accommodation in the Hotel, which are not regulated by the Contract, the Accommodation Regulations or the Accommodation Price List, shall be governed by the law of the Slovak Republic, in particular the Civil Code.
4. Every consumer (Customer – natural person or Guest) has the right to turn to an alternative dispute resolution entity in order to protect his/her consumer rights arising from the Contract concluded under these Accommodation Regulations, the possibility to turn to court is not affected. If the Consumer is not satisfied with the manner in which the Operator has dealt with his/her complaint or believes that the Operator has violated his/her rights, he/she shall have the right to contact the Operator with a request for redress. If the Operator responds to such a request of the Purchaser in a negative manner or does not respond to such a request within 30 (thirty) days from the date of its dispatch, the Consumer has the right to submit a proposal for the initiation of an alternative dispute resolution to an alternative dispute resolution entity pursuant to Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes. The competent entity for alternative dispute resolution of consumer disputes with the Operator is: The Slovak Trade Inspection Authority or another competent authorised legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic. The consumer has the right to choose which of the above mentioned alternative dispute resolution entities to turn to. The Customer – a natural person or a Guest may resolve a dispute through the alternative dispute resolution system; the link to the alternative dispute resolution platform is https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.
5. The Operator is entitled to change or completely replace these Accommodation Regulations by drawing up a change or new Accommodation Regulations of the accommodation facility WELLNESS HOTEL PATINCE**** (hereinafter referred to as the “New Accommodation Regulations“). The Operator is obliged to publish the New Accommodation Regulations on its website, at the reception of the Hotel or in any other usual place before they come into force. The Customer and the Guest shall be bound by the New Accommodation Regulations from the date of their effectiveness, but not before the Customer has been or could have been acquainted with the New Accommodation Regulations at the reception of the Hotel, unless the Customer withdraws from the Contract immediately after the Customer has been or could have been acquainted with the New Accommodation Regulations.
6. These Accommodation Regulations shall enter into force on the date of their preparation by the Operator and shall come into force on 01.03.2023.
In Patince, on 01.03.2023